Hannah Bunbury, Concierge, single-handedly saved a family's vacation. Hannah overheard a boy who was upset because he lost his new toy. Hannah found an exact replica of the toy and surprised the boy with it the next day.
Rachel Perny remedied the situation when a young child approached the Concierge Desk with a stuffed animal wearing bandages. Using a needle and thread, Rachel saved the day by stitching up the toy animal's "wound."
FLIBS has been hosting meetings at TradeWinds for 30 years. One of their leaders was retiring and the group wrote a song. When the time came for everyone to serenade him farewell, no one had the courage to sing... except for the Banquet Manager.
When a guest jokingly mentioned to security officer Billy Wales that she'd like him to bring her a cup of tea when he came to fix her in-room safe...the joke was on her when he showed up with a beverage made especially for her!
There was a young boy who came to TradeWinds a prior year and really liked a specific flavor of ice cream, but this year we didn't have it. Jeremy got in his car and brought the ice cream back for the child the next day.